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TERMS & CONDITIONS

1. Introduction
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This website is operated by Dor de Lut (KVK number: 97284246). Throughout the site, the terms “we”, “us” and “our” refer to Dor de Lut. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. For any questions, please contact us at hello@dordelut.com.

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2. Customer Care
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We aim to provide you with the best possible service and support. Whether you have inquiries about our handcrafted ceramics or need assistance with your order, our team is dedicated to helping you. We believe in building trust and confidence with our customers, so please feel free to reach out to us with any questions or concerns.

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3. Product Information
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All of our products are handmade and hand-painted, which means that slight variations in color, finish, or size may occur and are part of their uniqueness. While we strive to ensure that all product descriptions, images, and prices are accurate, errors may occasionally occur. We reserve the right to correct such errors and to update product information at any time without prior notice.

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4. Orders and Payments
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When you place an order with us, you are agreeing to purchase a product subject to availability and our acceptance of the order. We reserve the right to cancel or refuse any order at our sole discretion.

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We accept a variety of secure payment methods, including major credit/debit cards and PayPal. Prices are listed in Euros (€) and include VAT.

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5. Shipping
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We aim to dispatch all in-stock items within 2 business days. For pre-orders, please allow an estimated delivery time of 2–4 weeks due to the handmade nature of our products.

We offer free standard shipping within the Netherlands on orders over €80. Full details can be found in our Shipping Policy.

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6. Returns and Refunds
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If you’re not completely satisfied with your purchase, you may return it within 14 days of delivery, provided the item is unused, in its original packaging, and in a resaleable condition. Sale items are non-refundable.

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Return shipping costs are the responsibility of the customer. We recommend obtaining proof of postage, as we cannot be held responsible for items lost or damaged in transit.

Full details are outlined in our Refund & Returns Policy.

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7. Intellectual Property
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All content on this website—including images, product designs, text, and branding—is the property of Dor de Lut and may not be copied, reproduced, or used without our express written permission.

 

8. Limitation of Liability
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We do our best to ensure a smooth shopping experience, but we shall not be held liable for any direct, indirect, or consequential loss or damage arising from the use of our website or products, including any delays or disruptions beyond our control (e.g., postal delays or third-party failures).

 

9. Privacy
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We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

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10. Changes to These Terms
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We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of the site following any changes indicates your acceptance of those changes.

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If you have any questions regarding our Terms & Conditions, please contact us at hello@dordelut.com.

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